Introduction
At pkfashion.shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns process to ensure your satisfaction.
Eligibility for Returns
To be eligible for a return, please ensure that:
- The item(s) must be unused, unwashed, and in the same condition that you received them.
- The item(s) must be in their original packaging with all tags and labels attached.
- You have the receipt or proof of purchase.
Return Period
You have 10 days from the date you received your item(s) to initiate a return. After this period, we unfortunately cannot accept returns.
How to Initiate a Return
- Contact Us: Reach out to our customer service team at [contact email] or [contact phone number] to inform us about your return. Please provide your order number and the reason for the return.
- Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item(s) back to us.
- Packaging: Carefully package the item(s) in their original packaging, including all tags and labels. Ensure the package is securely sealed.
- Shipping: Ship the item(s) back to us using a trackable shipping method. We recommend purchasing shipping insurance as we cannot guarantee that we will receive your returned item(s).
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Processing Your Return
Once we receive your return, we will inspect the item(s) to ensure they meet our return criteria. If approved, we will process your refund or exchange within [X] business days. Refunds will be issued to the original payment method used for the purchase.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Final sale or clearance items
- Intimate apparel, such as underwear and swimwear, for hygiene reasons
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [contact email] or [contact phone number]. We will arrange for a replacement or refund at no additional cost to you.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. This ensures the fastest processing time and availability of your preferred item.
Contact Us
If you have any questions or concerns about our Returns Policy, please contact us at pkfashion.shop